Job description
My client is a leading international insurance company seeking a Customer Experience Assistant Manager. This role is pivotal in enhancing customer satisfaction and driving a culture of service excellence through various channels. If you are passionate about improving customer journeys and have a knack for leading teams, we want to hear from you!
Responsibilities:
If you are ready to take the next step in your career and make a significant impact in a global organization, we encourage you to apply! Please submit your resume to cleung@captarpartners.com
Shortlisted candidates will be contacted by our team of recruitment consultants.
Responsibilities:
- Assist in developing and implementing strategies to enhance the overall customer experience through various channels including both online and offline.
- Monitor customer feedback and identify areas for improvement.
- Assist in creating marketing communications aimed at engaging customers
- Collaborate with various departments to ensure a cohesive approach to customer service.
- Train and mentor customer service representatives, promoting best practices.
- Analyze customer data to track performance metrics and inform decision-making.
- Resolve escalated customer issues efficiently and effectively.
- Bachelor’s degree in Business, Marketing, or a related field.
- Minimum of 4 experience in customer service or customer experience roles, preferably in the insurance industry.
- Strong analytical skills with the ability to interpret data and make recommendations.
- Excellent communication and interpersonal skills.
- Proven leadership abilities and experience managing a team.
- Customer-focused mindset with a passion for service excellence.
If you are ready to take the next step in your career and make a significant impact in a global organization, we encourage you to apply! Please submit your resume to cleung@captarpartners.com
Shortlisted candidates will be contacted by our team of recruitment consultants.
