Job description
My client is a well-established insurance company in Hong Kong looking for a Customer Service Assistant Manager to support their business strategy. The ideal candidate should possess excellent communication and interpersonal skills, with substantial experience in the insurance industry.
Responsibilities:
Requirements:
To apply online, please click on the link. For a confidential discussion or to submit your resume directly, reach out to Abbie Cheng at acheng@captarpartners.com. Rest assured that all personal information will be treated with the utmost confidentiality and used solely for recruitment purposes.
Responsibilities:
- Handle post-sales customer or agent enquiries and complaints, providing professional service via telephone or in person, in compliance with regulatory and internal guidelines.
- Provide effective solutions and recommendations to client issues, ensuring high levels of customer satisfaction.
- Monitor and achieve designated KPIs.
- Assist in developing and implementing customer service policies and procedures.
- Support the team manager in coordinating customer service activities and initiatives.
- Perform any ad hoc tasks assigned by the team manager.
Requirements:
- Minimum of 4 years of experience in customer service in the insurance industry.
- Proficient in Cantonese, English, and Mandarin.
- IIQE certificate holder.
- Experience with Life Insurance products is highly advantageous.
- Professional, polite, and possesses excellent interpersonal skills.
To apply online, please click on the link. For a confidential discussion or to submit your resume directly, reach out to Abbie Cheng at acheng@captarpartners.com. Rest assured that all personal information will be treated with the utmost confidentiality and used solely for recruitment purposes.
