Assistant Customer Service Manager, Insurance

Posted 01 August 2024
Salary HKD400000 - HKD500000 per annum
LocationHong Kong
Job type Permanent
Discipline Insurance & Insuretech
ReferenceBH-2112-2
ContactAbbie Cheng

Job description

My client is a well-established insurance company in Hong Kong looking for a Customer Service Assistant Manager to support their business strategy. The ideal candidate should possess excellent communication and interpersonal skills, with substantial experience in the insurance industry.


Responsibilities:
  • Handle post-sales customer or agent enquiries and complaints, providing professional service via telephone or in person, in compliance with regulatory and internal guidelines.
  • Provide effective solutions and recommendations to client issues, ensuring high levels of customer satisfaction.
  • Monitor and achieve designated KPIs.
  • Assist in developing and implementing customer service policies and procedures.
  • Support the team manager in coordinating customer service activities and initiatives.
  • Perform any ad hoc tasks assigned by the team manager.

Requirements:

  • Minimum of 4 years of experience in customer service in the insurance industry.
  • Proficient in Cantonese, English, and Mandarin.
  • IIQE certificate holder.
  • Experience with Life Insurance products is highly advantageous.
  • Professional, polite, and possesses excellent interpersonal skills.


To apply online, please click on the link. For a confidential discussion or to submit your resume directly, reach out to Abbie Cheng at acheng@captarpartners.com. Rest assured that all personal information will be treated with the utmost confidentiality and used solely for recruitment purposes.