Job description
Our client is a pioneering fintech firm and world-class provider of multi-asset fintech products - from liquidity solutions to in-house tech hubs to online trading platforms. With over 400 global specialists in 9 languages, provides clients with access to individual, professional, and institutional brokerage services in APAC, Europe, the Middle East, and Africa.
This position within the Client Onboarding & Lifecycle Management team is responsible for leading the target operating model for Post Onboarding processes stemming from the Client Lifecycle Management (CLM) initiatives. You'll play a pivotal role in framing issues, defining scope, project management, and driving the development of effective and efficient frameworks, policies, and processes.
As a successful candidate, you'll excel in stakeholder management across the organisation, ensuring alignment with CLM initiatives and processes. You should be a self-starter, possess excellent communication, and exhibit an organised and systematic mindset.
Responsibilities
This position within the Client Onboarding & Lifecycle Management team is responsible for leading the target operating model for Post Onboarding processes stemming from the Client Lifecycle Management (CLM) initiatives. You'll play a pivotal role in framing issues, defining scope, project management, and driving the development of effective and efficient frameworks, policies, and processes.
As a successful candidate, you'll excel in stakeholder management across the organisation, ensuring alignment with CLM initiatives and processes. You should be a self-starter, possess excellent communication, and exhibit an organised and systematic mindset.
Responsibilities
- Establish and lead a cross-functional working group (WG) to align on the capability's direction within the company’s operational and strategic context
- Plan and organise work components essential for delivering key aspects of the capability
- Create business & functional requirement specifications outlining implementable solutions that will address business needs while keeping the client experience at front of mind
- Guide the WG in developing the capability roadmap in the medium term and defining immediate-term business requirements
- Work with developers on interpreting requirements, supervising the development process, ensuring work and quality are up to expectation and reviewing final deliverables
- Create necessary artifacts to support the initiative
- Support the Organisation in effectively engaging with the CLM Programme
- University degree, preferably in IT and/or Finance related subject
- 8+ years of experience in Private Banking front office context and understanding of business integration needs for successful implementation
- Experience in delivering complex projects in the payment, treasury, client onboarding, and new accounts domain in Financial Service company
- Holder of professional certifications such as PMP, Six Sigma will be an advantage
- Proficiency in PowerPoint, Excel/Power BI, and Word applications
- Strong grasp of project management tools, principle-based design, organised change, and issue-based problem-solving
- Excellent command of English and effective communication abilities
- Meticulous, conscientious, with the ability to work independently and meet deadlines
