Job description
About the Company
This is a reputable insurer seeking to expand its Customer Experience functions. We are currently searching for ambitious talent to join us as a (Senior) Customer Service Officer.
Job Responsibilities
Experience & Qualifications
To apply online, please click the 'Apply' button below or send through your most updated CV. If you believe you meet the above requirements and have the passion and drive to excel in this role, we invite you to submit your application. We apologies that only shortlisted candidates will be contacted.
This is a reputable insurer seeking to expand its Customer Experience functions. We are currently searching for ambitious talent to join us as a (Senior) Customer Service Officer.
Job Responsibilities
- Provide effective services to customers across various channels and perform necessary follow-up actions.
- Assist in handling applications and fulfilling policy service requirements, including policy information, policy changes, and claims submissions.
- Support management and recommend productivity/service improvements.
- Assist in the development of customer service projects (e.g., Chatbot, Live Chat).
- Perform ad-hoc tasks as required by management.
Experience & Qualifications
- Minimum of 1 years of experience in Customer Service, with knowledge of insurance products preferred.
- Strong customer-focus with excellent communication skills.
- Fluent in both written and spoken English and Chinese.
- Positive attitude and ability to work effectively under pressure.
To apply online, please click the 'Apply' button below or send through your most updated CV. If you believe you meet the above requirements and have the passion and drive to excel in this role, we invite you to submit your application. We apologies that only shortlisted candidates will be contacted.
