General Manager - 3PL

Our client is one of the well-known 3PL with providing extensive freight forwarding and supply chain solutions.
The company focuses on enhancing operational efficiency and delivering value to its clients through innovative logistics solutions and a commitment to customer service, with a network of offices and partners worldwide. The ideal candidate will have a proven track record in managing key accounts, developing business strategies, and enhancing customer relationships in the 3PL industry.

• Develop and execute a comprehensive business development strategy to expand the company's market share in the 3PL sector. Identify new business opportunities, potential clients, and emerging trends in the logistics industry.
• Build and maintain strong relationships with existing and prospective clients. Engage in high - level negotiations to secure new contracts and business partnerships, ensuring alignment with the company's growth objectives.
• Conduct market research and competitor analysis to stay ahead in the market. Use insights to develop unique value propositions and differentiate the company's 3PL services.
• Thoroughly assess customer needs and customize the company's services to offer bespoke solutions. Work hand - in - hand with finance and operations teams to refine pricing strategies and boost profit margins.
• Unearth cross - selling and upselling prospects within the existing portfolio of key accounts.
• Take the helm in leading and mentoring the business development and account management teams. Define Key Performance Indicators (KPIs) and performance metrics for comprehensive team assessment.
• Cultivate a customer - centric ethos across the entire organization.
• Carry out in - depth market research to stay well - informed about the latest industry trends and developments.
• Keep a close eye on competitor activities and adjust strategies proactively as required.
• Pinpoint market voids and formulate distinctive selling propositions.
• Compile and present detailed business development reports to senior management.
• Offer valuable insights and actionable recommendations to optimize business strategies.
• Ensure clear and consistent communication with stakeholders regarding project progress, challenges faced, and potential opportunities.

Requirements:

• Bachelor’s Degree in Business, Supply Chain Management, or an equivalent level of work experience is mandatory.
• Minimum of 7 years of management experience within a freight forwarding setting, with demonstrated responsibility for Profit and Loss (P&L).
• Experience in Continuous Improvement initiatives, P&L management, facilities management, and security is essential.
• Strong interpersonal and customer service acumen is a must, along with the capability to efficiently identify and resolve operational challenges.
• Proven expertise in project management methodologies, with a particular emphasis on solution management and strategic planning to accomplish organizational objectives.

 
 We apologies that only shortlisted candidates will be contacted.
For more details, please feel free to ping me for a chat or send me an email at hfong@captarpartners.com📩Please let me know if you have any referrals or if you are interested in the role.