Head of P2P, Crypto Industry

Job Overview: This position demands a strong leader with a strategic vision, exceptional communication skills, and the ability to thrive in a fast-paced, dynamic environment. The ideal candidate will have a proven history of building and scaling P2P operations, driving innovation, and fostering a collaborative and high-performing culture. They must also be passionate about leveraging their expertise to shape the future of P2P ecosystems while delivering an exceptional user experience.

Job Responsibilities:

1. Strategically Manage and Organize P2P Business Operations:
   
   • Oversee the daily activities of the P2P team to ensure smooth and efficient operations.
   • Develop and implement strategies to drive growth, maintain performance excellence, and align the team’s objectives with the company’s broader goals.
2. Optimize P2P Merchant Management and Performance Processes:
   
   • Create robust systems for recruiting, onboarding, and managing P2P merchants.
   • Establish fair and effective frameworks to assess merchant performance and uphold high standards of service and trust within the ecosystem.
3. Enhance P2P Product Offerings and Features:
   
   • Collaborate with product teams to refine existing P2P features and develop new tools that cater to user needs.
   • Ensure products remain competitive, secure, reliable, and scalable.
4. Improve the Overall P2P User Experience:
   
   • Continuously analyze user feedback and market data to identify pain points and implement solutions.
   • Streamline processes to deliver a secure, efficient, and intuitive user journey for all P2P stakeholders.
5. Develop and Execute Targeted P2P Marketing Campaigns:
   
   • Design and execute marketing strategies that effectively promote P2P products.
   • Work with marketing teams to attract new users, retain existing ones, and drive engagement in target markets.

Job Requirements:

1. Extensive Industry Experience:
   
   • Minimum of 5 years of hands-on experience in the fiat currency or P2P business sector.
   • A deep understanding of market trends, operational challenges, and user needs is essential.
2. Leadership in Top-Tier Cryptocurrency Exchanges:
   
   • At least 2 years of experience managing P2P teams at leading exchanges, showcasing the ability to lead high-performing teams and deliver measurable results.
3. Bilingual Proficiency:
   
   • Fluency in both English and Chinese (written and spoken) to effectively communicate with global teams, partners, and customers.

We regret to inform you that only shortlisted candidates will be contacted.

If you are interested in this role, please click "Apply Now." Alternatively, for a confidential discussion about this position or to explore other opportunities, please contact Jeffrey Chan at +852 3653 5150 or via email at jchan@captarpartners.com.