Job description
About the role
Our client is a leading global legal company operating in over thirty countries. As an Service delivery Engineer, you will provide Level 3 support to all internal staff and fee earners within the compnay.
In this role, you will responsible for the configuration, health and maintenance of compan's Infrastructure as it relates to managing our Desktop/Workstations and Endpoints such as laptops, desktops, VDI and mobile devices.
You will collaborate with team leaders, adhere to service level agreements, and escalate issues when necessary.
Responsibilities:
We apologies that only shortlisted candidates will be contacted.
Our client is a leading global legal company operating in over thirty countries. As an Service delivery Engineer, you will provide Level 3 support to all internal staff and fee earners within the compnay.
In this role, you will responsible for the configuration, health and maintenance of compan's Infrastructure as it relates to managing our Desktop/Workstations and Endpoints such as laptops, desktops, VDI and mobile devices.
You will collaborate with team leaders, adhere to service level agreements, and escalate issues when necessary.
Responsibilities:
- Implement and maintain company’s endpoint patching and provisioning infrastructure, including SCCM, Intune, and MDT. Ensure all devices meet standards, are patched, updated, and maintained throughout their lifecycle.
- Manage and provision virtual desktops in AzureVDI/Citrix, maintain gold images and deployment repositories, and support L3 user issues.
- Develop scripts and PowerShell applications to automate various System Admin functions.
- Package and deploy software for new releases, project initiatives, and troubleshooting.
- Act as a DEE L3 engineering escalation point.
- Work with Architecture & Engineering, Local IS Support, and others to ensure business continuity for desktop and 365 services.
- Participate in the enhancement and integration of new systems with existing ones.
- Create and maintain system manuals and documentation for modifications and upgrades.
- Stay current with the latest technologies and determine new solutions to meet business and system requirements.
- Assist in developing and implementing IS policies and procedures, including those for architecture, security, disaster recovery, and standards.
- Maintain quality service by adhering to organizational standards.
- Attend educational workshops, review professional publications, establish personal networks, benchmark best practices, and participate in professional societies.
- Develop technology standards and best practices for enterprise operations and system upgrades.
- Share responsibility for the health and optimization of technology infrastructure systems to ensure performance and reliability.
- Provide 3rd-tier technical support for various technologies, including Office365, SCCM, Imaging/Enrollment, VDI, and desktop applications.
- Provide L3 leadership and support for special enterprise-wide assignments.
- Maintain close communication with senior IS management regarding project notifications and work in progress.
- Provide coverage during the absence of other IS management or staff; advise local offices and firm-wide information security management on system availability.
- Operate within firm policies and guidelines and contribute to the Information Security group.
- Address and resolve issues in all aforementioned areas, making recommendations for upgrades, configuration changes, and new measures to ensure secure, high-performance operation.
- Perform routine system administration functions in the absence of management or staff, including after-hours and emergency response.
- Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field.
- Proficiency in Microsoft Office suite, iManage, and other firm applications after orientation.
- Proficiency in the firm’s mainstream business applications after orientation.
- Willingness to work extended and/or weekend hours as required.
- 5+ years of experience implementing and designing enterprise-class technologies, with proven ability to operate with significant responsibility, judgment, and autonomy in a multi-office environment.
- Experience in Desktop Infrastructure technology, including Microsoft SCCM/Intune/MECM, Office365 Suite, AzureVDI, MBAM, Citrix XenApp/XenDesktop/VDI.
- Advanced knowledge of MS Enterprise suite and Windows Server Roles/Features such as Active Directory, SQL/SSRS, DHCP, DNS, (GPO) Policies, DFS and replication, Public DNS, Clustering.
- Chinese speaking candidate is highly preferred.
We apologies that only shortlisted candidates will be contacted.
