System Specialist – POS System

Posted 15 July 2024
Salary HKD600000 - HKD800000 per annum
LocationHong Kong
Job type Permanent
Discipline Technology
ReferenceBH-2070
ContactHelen Fong

Job description

Our client is a world-leading retail group with operates a network of over 10,000 stores across 15+ countries that is seeking a specialist to manage their Point-of-Sale (POS) systems and relevant store technologies.

Responsibilities
  • Configure, customize, and maintain the POS software and hardware systems to meet the organization's operational needs.
  • Troubleshoot and resolve any issues or errors that arise with the POS systems, ensuring minimal downtime.
  • Provide training and support to end-users on the proper use and functionality of the POS systems.
  • Collaborate with the IT team and vendors to ensure the POS systems are integrated with other business applications (e.g., inventory management, accounting).
  • Collaborate with cross-functional teams to identify and implement process improvements related to POS operations.
  • Develop and maintain comprehensive documentation for POS system configuration, troubleshooting, and user guides.
  • Share knowledge and best practices with the team to enhance the overall efficiency and effectiveness of the POS systems.
  • Sound knowledge of Mobile POS solution and CEGID Y2 configurations and provide CEGID Y2 functional demonstration

Qualifications:
  • Bachelor's degree in Information Technology, Computer Science, or a related field
  • Minimum of 4 years of experience in technical support and POS system administration
  • 3 years of demonstrated experience in the leading technical support teams
  • Extensive knowledge of POS systems, retail in-store technologies, and related integrations
  • Proven ability to effectively manage and lead technical support teams
  • Strong problem-solving skills and capacity to handle multiple tasks simultaneously
    Proficiency in configuring, troubleshooting, and maintaining POS systems from leading vendors (e.g., Retail Pro, Shopify, Square).
  • Experience in data analysis and reporting to provide insights for business optimization.
  • Excellent problem-solving and analytical skills to identify and resolve POS-related issues.
  • Effective communication and collaboration skills to work with cross-functional teams.
  • Understanding of retail operations, inventory management, and customer experience management.
  • Good command in both spoken and written English and Chinese