UX Designer

Our client is a leading financial services organization dedicated to delivering innovative and customer-centric digital solutions. They are committed to creating seamless, intuitive, and engaging experiences for the users. They are looking for a talent to join their team and help shape the way the customers interact with the digital platforms.

Responsibility:

• Generate clear and user-friendly content across all customer touchpoints to minimize friction while interacting with digital products.
• Write clear, concise, and intuitive microcopy for digital products, including button labels, error messages, tooltips, onboarding flows, notifications, and more.
• Simplify complex financial jargon into plain language that is easy for users to understand.
• Ensure consistency in tone, style, and terminology across all digital touchpoints.
• Monitor and evaluate customer experiences throughout various channels, journeys, and touchpoints.
• Partner with business owners, UX designers, and diverse stakeholders (including Legal, Compliance, Operations, and Marketing) to ensure messaging is clear, accurate, and engaging.
• Collaborate closely with UX and UI designers to enhance the overall user flow of digital products.
• Establish and maintain writing principles, guidelines, and workflows, while advocating for the importance of these standards among stakeholders.
• Manage content consistency across channels and customer journeys to align with the brand's tone and voice.
• Assist in user interviews and analysis, focusing on survey design and scripting.

Requirements:

• Bachelor’s degree in Journalism, Communications, English, UX Design, or a related field.
• 3+ years of experience in UX writing, content design, or a similar role, preferably in the financial services or banking industry.
• Proven track record of creating user-centered content for digital platforms.
• Exceptional writing, editing, and proofreading skills.
• Strong understanding of UX principles, design thinking, and user-centered design processes.
• Familiarity with design tools such as Figma, Sketch, or Adobe XD.
• Knowledge of accessibility standards (e.g., WCAG) and regulatory requirements in financial services.
• Ability to analyze data and make data-driven content decisions.
• Excellent writing and communications skills in both Chinese & English.

We apologies that only shortlisted candidates will be contacted.
For more details, please feel free to ping me for a chat or send me an email at hfong@captarpartners.com📩Please let me know if you have any referrals or if you are interested in the role.